The right holder on website www.biocrystal.eu is the company Biocrystal Technologies d.o.o., registration number: 04030555, PIN: 67389222662, seated at Školjić 10, 51000 Rijeka, Republic of Croatia. Phone number for info and complaints: +385 (0)51688510   /  +385 (0) 51688512, e-mail:info@biocrystal.eu.

 

We advise our users to familiarize themselves with these Terms and Conditions before making a purchase, and to regularly check them to get acquainted with all their rights and obligations.  Biocrystal technologies d.o.o. reserves the right to change these Terms and Conditions at any time without giving a prior notice, and won’t be responsible for any possible consequences arising from such changes. These changes enter into force by being published on this website. The purchased products are used at your own risk and may not be considered a substitution for medical or nutritional therapy.

 

On products and/or services

The company Biocrystal technologies d.o.o. shall try to ensure that the information and data contained on this website are as accurate as possible. The images of products are illustrative and we cannot guarantee that the image is fully compatible with the product. Also, the images were procured from our partners, and are of illustrative nature, and we cannot guarantee that the image is fully compatible with the product.  We waive any responsibility for possible inadvertent mistakes in product description. To describe some of the products we used translations from foreign languages and therefore waive the responsibility for mistakes in translation.  The discrepancies between the actual product and the one described on this website are possible, if the producer changes some of the characteristics or product content. All the descriptions are regularly and thoroughly checked. All prices are state in Croatian national currency, HRK, plus VAT; and stated in the Euro currency, EUR, according to the middle rate determined by the Croatian National Bank. The stated prices are valid for all forms of payment.

 

Terms of sale

These terms of sale define the procedure of ordering, paying, delivering and returning the goods offered on our website. The provider (seller) of the products offered at B-shop online shop is the company Biocrystal technologies d.o.o., Školjić 10, 51 000 Rijeka, and the buyer of the goods is the visitor of the online catalogue who chooses at least one product, fills the electronic order form and sends it to the seller.

The provider of the ordered goods is the company Biocrystal technologies d.o.o., seated at Školjić 10, 51000 Rijeka, Republic of Croatia.

We make a special note that the minors or fully legally incompetent persons may only purchase the products through their legal guardians, while the partially legally incompetent persons may request the purchase of products with the consent of their legal guardian.

Biocrystal technologies d.o.o waives all responsibility for accuracy and/or completeness of the data and content found at www.biocrystal.eu. Biocrystal technologies d.o.o. retains the right to make a mistake in the description and image of the product.

 

I) Conclusion and termination of the sales contract

These Terms and Conditions, as well as the individual terms of sale noted alongside the information on certain products represent an offer by Biocrystal technologies d.o.o to conclude a contract, and the user as the buyer accepts this offer by registering, completing the order or by some other way described in these Terms and Conditions, at which moment it will be considered that the contract was concluded between the user and Biocrystal technologies d.o.o, pursuant to the terms of sale contained in these Terms and Conditions.  The subject and the commercial purpose of the contract is to purchase the chosen product or service through the B-Shop, in exchange for a payment of an appropriate fee – price of this product or service. The contract will be concluded by remote communication tools (remotely concluded contract), including:

printed promos with order form, phone sale with and without human salesman, and by Internet.

The contract enters into force and obliges the parties from the moment when the user accepted the offer of Biocrystal technologies d.o.o in one of the following ways: by choosing the form of payment and completing the order as registered B-Shop user, or by choosing the form of payment and completing the order as B-Shop guest user.

a)   During the process of registration or the creation of the user account, the user is obliged to choose the company name or personal name under which he will use the services and to choose the safety password and to furnish a valid e-mail address. All data required for the registration and creation of the user account needs to be true, and the use of personal data of others is explicitly forbidden.

b)   The registration or the user account are created for one person only and the registration or user account data may not be transmitted to third parties. The user is obliged to protect the information on its safety password and user account. The use of someone else’s registration or user account is forbidden.

c)   For violation of the provisions of this chapter, Biocrystal technologies d.o.o reserves the discretionary right to terminate the registration or the user account, without the obligation to reimburse the costs or damages to the user.

d)   It is considered that the act of registration (that also includes the payment of service) is also an act of conclusion of the contract between Biocrystal technologies d.o.o and the user as the buyer.

e)    The contract enters into force upon the completed registration of the user, or from the day that the user accepts the offer for conclusion of such contract.

f)   On the conclusion of the contract, the user shall be furnished with: the certificate on the conclusion of the contract or the pre-contractual notice from Article 57, paragraph 1 of the Consumer Protection Act (Official Gazette, no.  41/2014), these Terms and Conditions and notice on the right of the user to unilaterally terminate contract pursuant to Article 61, paragraph 1 and 2 of the Consumer Protection Act.

g)   The user may unilaterally terminate the contract within 14 (fourteen) days without stating the reasons. The user does not have a right to unilaterally terminate the contract if:

– the service was completely fulfilled, and the fulfillment started with his explicit prior consent and with his confirmation that he is aware of the fact that he is about to lose the right to unilaterally terminate the contract if the service is completely fulfilled,
– if the subject of the contract are the sealed goods that are not suitable for returning for health or hygienic reasons, if they were unsealed after the delivery,
– if the subject of the contract are the goods that are, because of their nature, inseparably mixed with other goods after the delivery.

For user to realize his right to unilaterally terminate the contract, he must inform Biocrystal technologies d.o.o. on his decision to unilaterally terminate the contract before the expiration by an unequivocal statement sent by mail (to Biocrystal technologies d.o.o. Školjić 10, 51 000 Rijeka), or by electronic mail to sales@biocrystal.eu, and in which you will state your name and surname, address, phone number, fax number or e-mail address. Also, the aforementioned written form for unilateral termination of the contract may be used.

The form for unilateral termination of the contract may be found at the following link. The user may complete and send it electronically, in which case Biocrystal technologies d.o.o.  will immediately deliver the confirmation of the receipt of the note on unilateral termination of the contract through electronic mail.

The deadline for unilateral termination of the contract is 14 (fourteen) days from the day when the user, or third party appointed by the user, other than the carrier, was handed the goods which are the subject of the contract, and in the case of the service, from the conclusion of the contract.

If the user unilaterally terminates the contract, he will be reimbursed for the money he paid, including the delivery expenses, without delay, and at the latest within 14 (fourteen) days from the day when the Biocrystal technologies d.o.o. received the user’s decision on unilateral termination of the contact, unless the user had chosen some other form of delivery which is not the cheapest standard delivery offered. The reimbursement will be completed in the same way the user performed the payment. In case the user accepts another form of reimbursement of the paid amount, he will not bear any costs for that.  Biocrystal technologies d.o.o. may perform the reimbursement only once the goods are returned, o rafter it was furnished an evidence that the goods are on their way back.

The user is obliged to hand over the goods or to send it to the address Biocrystal technologies d.o.o. Školjić 10, 51000 Rijeka, without unnecessary delays, and within the 14 (fourteen) days from the day when he sent the decision on unilateral termination of the contract to Biocrystal technologies d.o.o.  The direct costs of the return of the goods are borne by the user himself. The user is asked to call the phone number +385 (0)51688510  or contacts us through sales@biocrystal.eu before the termination, so that the procedure of returning the goods may be explained to him.

The user is responsible for all impairments of goods that are the results of handling the goods, besides such handling that is necessary for determining the nature, features and functionality of the goods.

If upon the user’s request the performance of the service started during the deadline for unilateral termination of the contract, the user is obliged to pay the amount to Biocrystal technologies d.o.o. that is proportionate to what was delivered to him at the time when the user informed Biocrystal technologies d.o.o. on unilateral termination of the contract.

 

Link for download of the FORM for unilateral termination of the contract

 

II) Terms and procedure of purchase

The main characteristics of the product, manner of use, special offers and benefits, forms of payment and delivery, all refer to what is valid at the time of the completion of the order. This information shall be indicated next to each product. The price of the product, which includes the VAT and delivery costs, is visible in the shopping basket before the completion of the order. All information on confirmation of purchase through electronic order shall be delivered to the e-mail address of the user given during the registration procedure or in the shopping basket during the entry of data for completion of the order.  If the buyer does not receive the confirmation of the order, it is possible that he incorrectly entered his e-mail address. In that case, we ask the buyer to contact us at: sales@biocrystal.eu or at phone number +385 (0)51688510  so that our customer service can check whether the order was received. If you are not sure whether to complete the purchase, feel free to call us at number +385 (0)51688510  and we will help you to fill the basket.

 

III) Delivery and terms of delivery

The price of delivery is included in the price of the product for deliveries on the territory of the European Union. For all other countries outside the European Union, you need to directly contact the company through e-mail address sales@biocrystal.eu. The company is obliged to deliver the information on costs and timeframes of delivering the product outside of the European Union to the client within 48 hours.

The delivery deadline for the products that are listed as in stock, on the territory of the entire European Union is 15 working days from the day of the completion of the order, except for the products with special note;

In case the delivery deadline, or any other circumstance important for completion of the order, is changed, the buyer will be immediately informed by our customer service.

 

IV) Complaints and objections

The ordered products are packaged in the manner to prevent the damages that could happen during the usual handling in transport/delivery. The buyer is obliged to review he package during the handover. If the packaging has visible damages/shortcomings, we recommend to the user to reject the receipt of such package, because of the possibility that the product contains in such package is damaged. Then the delivery service will return the package to the B-shop, with note that the package was deficient.

The complaints regarding the deficiencies of the product, and all other objections may be stated in writing through electronic or regular mail, and verbally by phone: phone number:  +385 (0)51688510  to e-mail address: sales@biocrystal.eu to address: Biocrystal technologies d.o.o., Školjić 10, 51000 Rijeka.

In case of a justified complaint, we provide for a contract termination with the reimbursement of paid amount or replacement of the product. If we are talking about damage and/or malfunction of the delivered goods, the user should send a photo of this complaint so it can be accepted on grounds of physical evidence. Biocrystal Technologies d.o.o. collects the damaged, malfunctioning or wrongly delivered goods at its own expense, if it is determined that the complaint is valid and the user did not cause the malfunction, damage or other product deficiency. In case of a valid complaint, the costs of replacing the product with new one will be fully borne by Biocrystal technologies d.o.o.

In case of a dispute regarding the validity of the complaint and/or way the product was returned (must be unused, in unchanged quantity, and in original packaging, with the presentation of the original receipt and warranty, if it exists), the product shall be send to expert analysis to a person of expertise or to an expert legal entity. If the expert analysis proves the validity of the complaint, the costs of replacing the product with new one will be fully borne by Biocrystal technologies d.o.o., and in case of an invalid complaint, the costs will be borne by the buyer.

 

V) Warranty for the correctness of the product

The products for which we issue a warranty, pursuant to the law and the warranty given by the producer, are furnished with a warranty card.  The buyer is obliged to keep the warranty card and the receipt. The date of issue of the receipt is the day of the activation of the warranty. Alongside the description of the product, there is the information on the period for which the certain product is under the warranty.

The right to use the warranty is realized exclusively with the presentation of the receipt. Malfunctions of the product that are the consequence of the incorrect use and/or actions contrary to the instructions are not covered by the warranty.

 

VI) Form and procedure of payment

The payment of the product price and delivery costs may be performed in one of the following ways:

a) Payment by credit or debit card. The ordered products may be paid online by one of these credits cards: American Express, MasterCard, Diners, Visa or Maestro and Paypal.


b) Payment by general payment slip. The products for which the order was completed may be paid by general payment slip in all bank offices, FINA offices or Croatian Mail offices.  After confirming the order, B-Shop forwards the data required for payment through e-mail. All data must be correctly entered into the general payment slip and the payment must be made within the deadline.

c) Payment by online banking. The products for which the order was completed may also be paid through online banking of any bank in which this type of payment is possible. After confirming the order, B-Shop forwards the data required for payment through e-mail.

d) Payment by quotation (only for legal entities). The legal entities have the option to pay by quotation. After confirming the order, B-Shop will send the quotation to the e-mail address of the buyer. After receiving the payment pursuant to the quotation, the process of delivery is initiated.

 

VII)  Data protection during the purchase

The method of protecting the confidential information. Biocrystal technologies d.o.o. is obliged to respect the anonymity and privacy of the users of B-Shop, and the data shall be used and processed exclusively for the purpose determined by these Terms and Conditions. B-Shop may collect the personal data of users, such as name, address, PIN, phone number or e-mail address only if the user voluntarily delivers them to B-Shop. B-Shop will use this data only to fulfil the contractual obligations and better insight and understanding of individual needs, habits and requests of the user, as well as to further develop and offer higher quality of B-Shop services. B-Shop collects, processes and publishes the data on users that relate to the manner of use of B-Shop without the disclosure of the identity of the user and/or personal data that might be used to discover the identity of the user. B-Shop collects and records the data on IP address (Internet Protocol Address) of the user or the location of the computer for system administration, resolution of malfunction, confirmation of content download or improvement of technical aspects of the online service. B-Shop will automatically record the data on user’s use habits of B-Shop, including the record file on visits to certain pages and/or content. Such information B-Shop will use only to improve its service and to adjust and personalize the promotional activities according to the needs of individual users. B-Shop does not record your credit card number nor does it store the transaction information. B-Shop uses third-party services (authorized banks) for credit card payments, which protect your data by encryption.
HT Pay Way applies the most modern standards of data protection – Secure Socket Layer (SSL) protocol with 128-bit encryption and MD5 algorithm. ISO 8583 protocol ensures that data exchange between T-Com System and the authorization centers of credit card companies is done in a private network that is protected from unauthorized access by a double layer of “firewall” (firewall).

PayWay
              

 

 

VIII)    Statement on collection and use of personal data        

Protection of privacy describes how Biocrystal technologies d.o.o. treats your personal data that it receives during the use of B-Shop online shop. Under the personal data we imply your identification data: name and surname, e-mail address, home address and phone number, or the data that is not normally publicly available, and which have been received by Biocrystal technologies d.o.o. during your use of the B-Shop online shop. Biocrystal technologies d.o.o. will try to keep your personal data secret and will not distribute, publish or give it to third parties for use, or make them available in any other way to third parties without your prior consent. Since nothing is ever entirely safe, keep in mind that as the user of B-Shop online shop you agree with the fact that you personally bear the risk regarding the access and use of this web page and shop.

Biocrystal technologies d.o.o. obliges to protect the personal data of buyers, in way that it will only collect the necessary, basic data on buyers/users that are necessary for fulfilment of our obligations; it informs the users on manner of use of the collected data, it regularly gives the user the choice regarding the use of their data, including the opportunity to decide whether they want their name to be removed from the listings used by marketing campaigns. All data on users is strictly protected of Biocrystal technologies d.o.o. and business partners are obliged to respect the principle of privacy protection.

 

 

Biocrystal Technologies d.o.o.
Školjić 10, 51000 Rijeka
OIB: 67389222662 / VAT ID: HR 67389222662
Trgovački sud u Rijeci, MBS: 04030555
Temeljni kapital: 734.900,00 kn uplaćen u cijelosti
Zlatko Karajić, član uprave, osnivač
Erste&Steimarkische bank d.d, br.rač 1100661488, IBAN; HR2524020061100661488