PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.biocrystal.eu

The Biocrystal website (“Website”) is maintained by:

Biocrystal Technologies d.o.o.

Školjić 10

51 000 Rijeka

Croatia

Phone: +38551688510

Email: info@biocrystal.eu

Website: www.biocrystal.eu

 

Data protection is of a particularly high priority for the management of the Biocrystal Technologies d.o.o. Therefor, we have implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website.

However, if you feel like your personal dana is being used other than the purpose we have your consent for, make sure to contact us via email or write us to the mailing address stated bellow.

 

INFORMATION WE COLLECT:

 

We collect the following categories of personal information from our site visitors and B-Shop (Biocrystal® web shop) customers:

  • Information about your web browser, IP address, time zone, and some of the cookies that are installed on your device, when you visit our web page, we collect this info automatically.
  • Information about the individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with the website, we collect this information when you browse our site.
  • Your name, surname and email address when subscribing to our newsletter.
  • Your name, surname, e-mail address, mailing address, phone number, credit or debit card number when you are purchasing a product with our web shop.
  • Your account log-in data when you decide to make an account at B-Shop, as a returning customer; for easier and faster online shopping experience.

 

HOW DO WE USE YOUR INFORMATION?

 

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To send periodic emails regarding our products’ promotional activities and news from the Company (depending on what we have your consent for).
  • To develop a faster and more efficient communication with live chat, email or phone inquiries).
  • To provide you with targeted advertisements or marketing communications we believe may be of interest to you.

 

HOW DO WE PROTECT YOUR DATA?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our web page as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

 

COOKIES

The Internet pages of the Biocrystal Technologies d.o.o. use cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Through the use of cookies, the Biocrystal Technologies d.o.o. can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

Cookies allow us to recognize our website users in order to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

 

The aggregated information we collect through cookies is used for a number of purposes including the following:

 

  • to improve the content and design of this Website according our customers’ needs;
  • for better understanding of the interests of our customers and improving customer experience;
  • for tailored advertising and remarketing.

 

MANAGING / DISABLING COOKIES

 

If you do not want these cookies to be served on your device, you are able to disable them by changing the settings on your browsers or third-party software can allow you to block cookies while you use this Website site.

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can obtain up-to-date information about blocking and deleting cookies via these links:

 

 

There are additional options available to disable cookies. Please find more information by visiting the following links:

http://www.allaboutcookies.org/
http://www.youronlinechoices.eu/
http://www.networkadvertising.org/

 

Please note that if you do decide to disable cookies you may not be able to access this Website, some of the features of this Website or this Website may not function properly.

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

By continuing to use this Website you consent to the relevant cookies being set on your device.

 

 

THIRD PARTIES (COOKIES) AND YOUR PERSONAL INFORMATION

 

We allow these third-party companies to use cookies, web beacons, pixel tags and similar technologies to collect or receive information about your interaction with us on our Website (action known as “Tracking Data”) and use such Tracking Data to display ads for Biocrystal Technologies products when you visit this or other websites.

 

  • GOOGLE

We use Google Analytics and Google AdWords and Google Remarketing on the Website to collect Usage Information, to analyze how users use the Website and to provide advertisements to you on ours and other websites.

Find out more on how Google uses information from sites or apps that use their services, go: https://policies.google.com/technologies/partner-sites

These third-party companies may not recognize browser “Do Not Track” signals. If you would like to opt out of the collection and use of Tracking Data for ad targeting, please visit www.aboutads.info/choices/.

For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

 

  • FACEBOOK

With your permission, our website utilizes the pixel to track website traffic, create audiences to retarget on Facebook, or track conversions from your Facebook ads.

This way we can follow your actions once you are redirected by clicking on a Facebook ad and we can also keep track of the efficacy of Facebook ads for statistical purposes.

The data we collect is entirely anonymous. However, the collected data is saved and processed by Facebook in accordance with Facebook’s Data Use Policy. To find out more about it, go: https://www.facebook.com/about/privacy/

 

Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes. To control the ads you see at your Facebook timeline and its partners network , visit: https://www.facebook.com/help/1075880512458213/?helpref=hc_fnav

 

  • Other third parties’ services we use to provide you the best possible customer experience:

 

Mail Chimp – the platform we use to send you out monthly newsletter, you have prior agreed to (gave consent) or opted in to our newsletter list at your own initiative. Mail chimp is dedicated to confidentiality while keeping your personal information (such as your name and surname, and your email address) and confirms to never sell lists or email addresses.

The newsletter of the Biocrystal Technologies d.o.o. contains so-called tracking pixels. The tracking pixel is a miniature graphic embedded in such e-mails, which are sent in HTML format to enable log file recording and analysis. This only allows a statistical analysis of the success or failure of online marketing campaigns. Iti s important to use as we consider it as a feedback to our marketing efforts. Based on the embedded tracking pixel, the Biocrystal Technologies d.o.o. may see if and when an e-mail was opened by a data subject, and which links in the e-mail were called up by data subjects.

 

In case you feel unsecure with your personal data being shared with MailChimp, or simply want to unsubscribe from our newsletter list, click the “unsubscribe” button at your last newsletter received from Biocrystal technologies or click here: https://biocrystal.us1.list-manage.com/unsubscribe/post

And to find out more about MailChimp’s privacy policy and how your personal data is being used and protected, go: https://mailchimp.com/legal/privacy/?_ga=2.13492279.1880933611.1526595154-475631652.1448269624

 

Tawk.to – we use tawk.to at our webpage to provide you an online service in order of answering your questions and inquiries in a real-time manner.

Tawk.to is a messaging app that collects non-personally-identifying information of the sort that web browsers, apps and servers typically make available, such as the browser type, language preference, geographical location, referring site, and the date and time of each visitor request.

tawk.to also collects potentially personally-identifying information like Internet Protocol (IP) addresses for users that use the services and visitors. Also, there are certain situation when tawk.to can gather the personal information from the website visitor, but it only depends of the nature of user’s request and visitors can always refuse to supply personally-identifying information.

Please visit tawk.to’s Privacy policy  in case you need additional information regarding this point: https://www.tawk.to/privacy-policy/

 

Social Media Plug Ins – In order to enhance your with Biocrystal® webpage,  and make our social media channels easily approachable, main page on our  website may contain tools that are linked to third party social media service providers (such as our accounts at: Facebook, Instagram, YouTube, Twitter and LinkedIn).

Through these tools or applications the social media service provider may set its own cookies on your device. We do not control these cookies and you should check the social media service provider’s website for further details about how they use cookies.

 

The data protection guideline published by Facebook, which is available at https://facebook.com/about/privacy/, provides information on the collection, processing and use of personal data by Facebook.

 

Additional information and the relevant data protection provisions of Instagram may be retrieved under https://help.instagram.com/155833707900388

and https://www.instagram.com/about/legal/privacy/.

 

YouTube’s data protection provisions, available at https://www.google.com/intl/en/policies/privacy/, provide information about the collection, processing and use of personal data by YouTube and Google.

 

The applicable data protection provisions of Twitter may be accessed under https://twitter.com/privacy?lang=en.

 

The applicable privacy policy for LinkedIn is available under https://www.linkedin.com/legal/privacy-policy. The LinkedIn Cookie Policy is available under https://www.linkedin.com/legal/cookie-policy.

 

DATA PROTECTION DURING THE PURCHASE VIA B-SHOP

If you are a B-Shop (Biocrystal web shop) customer, this is the information you should know regarding your dana security:

The method of protecting the confidential information. Biocrystal technologies d.o.o. is obliged to respect the anonymity and privacy of the users of B-Shop, and the data shall be used and processed exclusively for the purpose determined by these Terms and Conditions. B-Shop may collect the personal data of users, such as name, address, PIN, phone number or e-mail address only if the user voluntarily delivers them to B-Shop. B-Shop will use this data only to fulfil the contractual obligations and better insight and understanding of individual needs, habits and requests of the user, as well as to further develop and offer higher quality of B-Shop services. B-Shop collects, processes and publishes the data on users that relate to the manner of use of B-Shop without the disclosure of the identity of the user and/or personal data that might be used to discover the identity of the user. B-Shop collects and records the data on IP address (Internet Protocol Address) of the user or the location of the computer for system administration, resolution of malfunction, confirmation of content download or improvement of technical aspects of the online service. B-Shop will automatically record the data on user’s use habits of B-Shop, including the record file on visits to certain pages and/or content. Such information B-Shop will use only to improve its service and to adjust and personalize the promotional activities according to the needs of individual users. B-Shop does not record your credit card number nor does it store the transaction information. B-Shop uses third-party services (authorized banks) for credit card payments, which protect your data by encryption.
HT Pay Way applies the most modern standards of data protection – Secure Socket Layer (SSL) protocol with 128-bit encryption and MD5 algorithm. ISO 8583 protocol ensures that data exchange between T-Com System and the authorization centers of credit card companies is done in a private network that is protected from unauthorized access by a double layer of “firewall” (firewall).

 

PayWay            

STATEMENT ON COLLECTION AND USE OF PERSONAL DATA        

Protection of privacy describes how Biocrystal technologies d.o.o. treats your personal data that it receives during the use of B-Shop online shop. Under the personal data we imply your identification data: name and surname, e-mail address, home address and phone number, or the data that is not normally publicly available, and which have been received by Biocrystal technologies d.o.o. during your use of the B-Shop online shop. Biocrystal technologies d.o.o. will try to keep your personal data secret and will not distribute, publish or give it to third parties for use, or make them available in any other way to third parties without your prior consent. Since nothing is ever entirely safe, keep in mind that as the user of B-Shop online shop you agree with the fact that you personally bear the risk regarding the access and use of this web page and shop.

Biocrystal technologies d.o.o. obliges to protect the personal data of buyers, in way that it will only collect the necessary, basic data on buyers/users that are necessary for fulfilment of our obligations; it informs the users on manner of use of the collected data, it regularly gives the user the choice regarding the use of their data, including the opportunity to decide whether they want their name to be removed from the listings used by marketing campaigns. All data on users is strictly protected of Biocrystal technologies d.o.o. and business partners are obliged to respect the principle of privacy protection.

To find out more, visit our Terms of use: http://biocrystal.eu/shop/terms-of-use/

 

WHAT HAPPENS WHEN I LINK TO OR FROM ANOTHER WEBSITE?

 

Our Website may contain links to other websites. Our Policy does not apply to the practices of other websites and Biocrystal® Technologies company is not responsible for the actions and privacy policies of third parties. We encourage you to be aware of when you leave our Website and to read the privacy policies of each website that you visit.

 

CHANGES AND UPDATES TO THIS POLICY

 

Biocrystal technologies d.o.o. reserves the right to change this Privacy policy without prior notice.

Please, revisit this page periodically to stay aware of any changes to this Policy.

Your continued use of the Site and Services after the revised Policy has become effective indicates as your active deeds, and you have read, understood and agreed to the current version of the Policy.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CONTACTING US FOR DATA CHANGING AND DELETING

 

When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided.

 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

 

If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us via email: info@biocrystal.eu or by mailing us at: Biocrystal Techonlogies d.o.o. Školjić, 51 000 Rijeka, Croatia